As of 02:33 UTC on 8th May 2026, the Device ID service has been restored and is operating normally.
Posted May 08, 2026 - 02:30 UTC
Identified
We have successfully failed over from the affected infrastructure to a healthy region, and the Device ID service has returned to normal operation. We are continuing to monitor service stability while we await full mitigation from our third-party cloud provider on their end. All other services remain unaffected. We will provide a further update once the issue is fully resolved.
Posted May 08, 2026 - 02:30 UTC
Investigating
We are currently investigating an issue affecting the Device ID service. The degradation is caused by an infrastructure problem with a third-party cloud provider, impacting service availability in US-East-1. Our team has identified the affected resources and is actively working on remediation, including failing over to an alternate region. All other services remain unaffected. We will provide a further update as the situation progresses.
Posted May 07, 2026 - 23:55 UTC
This incident affected: 3rd Party Services (AWS ec2-us-east-1) and Regional Healthchecks (North Virginia Healthcheck).
